Terms Of Service


While you may have the right to experiment with the products in this website, misuse of some items may be illegal and/or hazardous. We do not advocate the use of any products for illegal purposes. The purchaser is responsible for determining the legality and/or safety for any application of the products in this website. Progressive Concepts shall not be liable for any injuries, losses, or damages incurred through the purchase or use of any products in this website. By your purchase and/or use of any products in this website and/or our catalog you agree to the foregoing terms. Some items are limited to stock on hand. Progressive Concepts is not responsible for typographical or photographic errors. Prices and specifications are subject to change without notice. Any data collected will not be sold. Any and all offers made by Progressive Concepts are void where prohibited. Progressive Concepts shall not be liable for lost or misdirected emails.


If you find a lower price on any of our quoted items, just email us a legitimate written quote for the EXACT same items from any other well known supplier and we will MEET or BEAT their price…IT’S THAT SIMPLE!


Some products we sell may include our exclusive 30-Day No-Fault Guarantee. The following guarantee applies only to those item(s) that state they include the guarantee in the description of the item. If for any reason you are dissatisfied with said product(s) during the first 30 days of ownership, you may return the item for a full refund* (less shipping charges). In order to return the purchased product(s), you MUST contact Progressive Concepts for a return authorization form and number. Any product(s) returned without prior authorization will not be accepted and sent back to you. All shipping charges are at the customer’s expense. Please note that ALL refunds, no matter what method of payment was used to purchase product(s), will be refunded by CHECK ONLY. Refunds will be issued only after a complete inspection of the product(s) being returned. If there are any damages caused by poor packaging, misuse and/or pieces/parts missing, there shall be a re-stocking fee of up to 25%. If a product is returned that has been damaged beyond repair the 30-Day No-Fault Guarantee will be voided.


Buyer agrees to inspect Products for shipping damage or discrepancies. Inspection shall be completed promptly and in no event later than 3 days after delivery of Products. Products shall be deemed accepted by Buyer unless Buyer provides Seller, within 3 days of the initial inspection period, a written notice specifying all shipping damage or discrepancies in the Products. If a package is damaged, make a note of the damage or any missing cartons on the receipt and have the driver for the delivery company sign it and give you a copy when possible. Please take pictures as well, time stamped if possible, to send to Progressive Concepts in the event of a claim. Please open your packages and test your equipment immediately. If for any reason your item arrives in non-working condition it is best to contact Progressive Concepts immediately.


In the event of a claim, Progressive Concepts holds an insurance policy when shipping companies fail to deliver packages in good condition. We cannot accept a damage claim beyond 10 days of delivery. You must keep all cartons, packaging and equipment until the investigation is compete. It is the responsibility of the Buyer to inspect and report loss and damages promptly, and in writing to Progressive Concepts. Additionally, you must submit as many relevant pictures as possible. The claim investigation process can take up to 8 weeks to conclude. Should the claim be approved, Progressive Concepts will repair or replace the lost or damaged product(s). No other form of reimbursement shall be approved.


If you need to return an item, please contact us within 29 days of purchase for a Return Material Authorization (RMA) number. Any items that do not include our 30-Day No-Fault Guarantee may be subject to a 25% restocking fee. All shipping charges are at the customer’s expense. The following items, but not limited to, are not eligible to be returned: 1. Plans, transistors and semiconductors. 2. PC boards and kits that have been opened and/or soldered-on in any way. 3. All computer software products. 4. Any custom-made items, such as cable assemblies. No exchanges on sale items. Please call for exchange requests. 630.736.9822. All sales are final on clearance items.


Progressive Concepts is a Factory Authorized Repair Center for most of the products we sell. However, certain items covered under the Manufacturer’s Warranty, other than BW Broadcast, may have to be sent back to the Manufacturer for repair. Please contact Progressive Concepts to obtain an RMA number before sending any items in for repair. Items received by Progressive Concepts, with an issued RMA number will then have the cost of repair estimated and a quote will be sent via email in a timely manner. All shipping charges are at the customer’s expense. Our evaluation fee is $299.00 minimum plus shipping. This includes testing, cleaning and labor. Should the unit be returned not repaired, the evaluation fee plus shipping shall be invoiced and paid. For same day shipments, if available, there is an additional fee of $150.00. Expedited repairs are subject to availability of parts and an additional fee.

Any items left over 30 days, without written or verbal communications, are subject to becoming the property of Progressive Concepts and may be sold to pay for the cost of the repair. Additionally, no unit repaired or otherwise may stored at Progressive Concepts beyond 90-Days. All units MUST be settled within the 90-Days following quote or unit is subject to becoming the property of Progressive Concepts and may be sold to pay for the cost of the repair. Please always stay in contact with us regarding the disposition of your repair. Only parts repaired on a unit, come with a 90-Day Warranty.


We take pride in manufacturing products of the highest quality and we warrant them to the original buyer to be free from defects in material and workmanship for the period listed in the item description, from date of receipt of products. Should a product, or a portion of a product of our manufacture prove faulty, in material or workmanship, during the life of the warranty, we hereby obligate ourselves, at our own discretion, to repair at our factory, shipping not included, or replace such portions of the product as required to remedy such defect. If, in our judgment, such repair or replacement fails to be a satisfactory solution, our limit of obligation shall be no more than full refund of the purchase price. This warranty is limited to products of our own manufacture. Equipment and components originating from other manufacturers are warrantied only to the limits of that manufacturer’s warranty to us. Furthermore, we shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use, or misuse (by operation above rated capacities, repairs not authorized by us, or any misapplication) of the equipment. Before using, the buyer shall determine the suitability of the product for the intended use; and the user assumes all risk and liability whatsoever in connection therewith. Materials not in accordance with agreed specifications shall be called to our attention immediately. Warranty returns shall first be authorized by Progressive Concepts and shall be shipped at the Buyer’s expense. If authorization is given for return, shipment will be made within 15 days of receipt of materials. Warranty does not cover shipping charges. Damages, such as but not limited to, “Acts of God”, water leaks, lightening strikes and unauthorized repairs shall not be covered under warranty. 


Neither party shall be responsible, and neither shall incur any liability to the other, for any failure, error, malfunction or any delay in carrying out any of its obligations under this Agreement directly resulting from causes beyond such party’s reasonable control, including without limitation, fire, casualty, lockout, strike, pandemic, epidemic, or disease outbreak, legally mandated quarantine or travel or work restrictions, unavoidable accident, failure of networks, the Internet or telecommunications systems, act of God, act of terrorism, riot, war or the enactment, issuance or operation of any adverse governmental law, ruling, regulation, order or decree, or an emergency that prevents such party from operating normally; provided, however, that Customer shall not be relieved of its responsibility for timely performance of any of its payment obligations to Bank for services which have been rendered.


This website is operated by Progressive Concepts store. Throughout the site, the terms “we”, “us” and “our” refer to Progressive Concepts store. Progressive Concepts store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms  are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service (Terms), you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall progressive concepts store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless progressive concepts store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.


You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at sales@progressive-concepts.com.